Service operations management : strategy, design and delivery / Christine Hope and Alan Muhlemann.

By: Hope, ChristineContributor(s): Muhlemann, AlanMaterial type: TextTextPublication details: Harlow, England : Financial Times/ Prentice Hall, 1997Description: 352p. : illISBN: 0131499157 (pbk) :Subject(s): Service industries -- Management
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Open shelves collection 		HD 9980.5 HOP (Browse shelf (Opens below)) Available BK0000014

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