Intro -- Contents -- List of Exhibits and Figures -- Preface -- 1 Why Study MIS in the Public Sector? -- Big Bucks -- Big Failures -- The ITernal Triangle of Information Systems -- The Purpose of This Book -- Overview -- Summary -- 2 Information Technology for Decision Making -- Operational Transaction Processing Systems -- Decision Support Systems -- Executive Information Systems -- Knowledge Work Systems -- Legacy Systems -- From Operational to Executive Decision Making: An Extended Example -- Summary and a Look Forward -- 3 Hardware and Software Issues -- Commercial Off-the-Shelf Software -- Open Source versus Proprietary Software -- Summary and a Look Forward -- 4 Managing the Agency 's Data Resources -- Database Basics -- Database Management Systems -- Database Managers and Data Administrators -- Data Warehouses and Data Mining -- Privacy Issues -- Summary and a Look Forward -- 5 The Telecommunications Revolution -- The Basics of Telecommunications -- Telecommunications Applications in Government:An Example -- Issues in Telecommunications -- Summary and a Look Forward -- 6 The Internet Revolution -- Background on the Internet -- E-Government -- The Promises and Pitfalls of E-Democracy -- E-Voting -- The Digital Divide -- Summary and a Look Forward -- 7 Systems Development and Implementation -- The Waterfall Method -- When to Use the SDLC -- Prototyping -- Rapid Applications Development -- Agile Software Development -- Joint Applications Development -- End User Development -- The Software Acquisition Capability Maturity Model (SA-CMM) -- Summary and a Look Forward -- 8 Transforming Government with Technology -- Enterprise Resource Planning -- Business Process Reengineering -- Customer Relations Management -- Summary and a Look Forward -- 9 End User Computing Issues -- Employee Privacy Rights -- Telecommuting -- Summary and a Look Forward.

10 Acquiring Technology Solutions -- Background on Procurement and Contracting -- The Procurement and Contracting Landscape -- The Software Acquisition Capability Maturity Model (SA-CMM) -- The Outsourcing Alternative -- Summary and a Look Forward -- 11 Information Security -- Information Security in General -- Threats to Information Systems -- The Severity of Security Threats -- The Security of Government Information Systems -- Ensuring Information Security -- Summary and a Look Forward -- 12 Managing Information Strategically -- Information Resource Management -- Chief Information Officer -- Enterprise Architectures -- Knowledge Management -- Review -- Notes -- Notes to Chapter 1 -- Notes to Chapter 2 -- Notes to Chapter 3 -- Notes to Chapter 4 -- Notes to Chapter 5 -- Notes to Chapter 6 -- Notes to Chapter 7 -- Notes to Chapter 7 -- Notes to Chapter 8 -- Notes to Chapter 9 -- Notes to Chapter 10 -- Notes to Chapter 11 -- Notes to Chapter 12 -- Bibliography -- Web Sources -- Index -- About the Author.

This first-of-its-kind survey covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This practical tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes and a bibliography for further reading.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.