TY  - BOOK
AU  - Duening,Thomas N.
AU  - Click,Rick L.
TI  - Essentials of Business Process Outsourcing
T2  - Essentials Ser.
SN  - 9780471727125
AV  - HD2365.D84 2005 
U1  - 658.4/058 
PY  - 2005///
CY  - Hoboken
PB  - John Wiley & Sons, Incorporated
KW  - Contracting out
KW  - Electronic books
N1  - Intro -- Essentials of Business Process Outsourcing -- Contents -- Preface -- Acknowledgments -- Chapter 1: The BPO Revolution -- Overview -- BPO Defined -- BPO: A Sociotechnical Innovation -- Driving Factors -- BPO Types -- A Strategic Question: To BPO or Not to BPO? -- Summary -- Endnotes -- Chapter 2: Identifying and Selecting the BPO Opportunity -- BPO Project Team Structure -- Six-Step Process -- Step 1: Establish a BPO Analysis Team -- Step 2: Conduct a Current-State Analysis -- Step 3: Identify Core and Noncore Activities -- Step 4: Identify BPO Opportunities -- Step 5: Model the BPO Project -- Step 6: Develop and Present the Business Case -- Summary -- Endnotes -- Chapter 3: Identifying and Managing the Costs of BPO -- Total Cost Management -- Financial Costs -- Implementation-Phase Costs -- Transition-Phase Costs -- Operational-Phase Costs -- Strategic Costs -- Applying the TCM Model -- Summary -- Endnotes -- Chapter 4: Vendor Selection and Contracting -- Identifying and Selecting the Right Vendor -- Step 1: Appoint a Vendor Selection Team -- Step 2: Establish Qualifications -- Step 3: Develop a Long List -- Step 4: Request for Information -- Step 5: Request for Proposals -- Step 6: Evaluate the Proposals -- Step 7: Select a Short List -- Step 8: Select the Vendor -- Negotiating BPO Contracts -- Terms of the Contract -- Summary -- Endnotes -- Chapter 5: Managing BPO-Related Change -- Changes and Challenges Facing the BPO Organization -- BPO Project Management Plan -- General Principles of Change Management -- Fundamental Characteristics of the BPO Project -- BPO Relationship Success Factors -- Relationship Risk Factors -- Summary -- Endnotes -- Chapter 6: Infrastructure Considerations and Challenges -- Hardware Infrastructure -- Software Infrastructure -- Knowledge Infrastructure -- Training and Support Infrastructure -- Summary; Endnotes -- Chapter 7: Business Risks and Mitigation Strategies -- Human Capital Risks -- Project Risks -- Intellectual Property Risks -- Legal Risks -- Vendor Organizational Risks -- Value Risks -- Force Majeure Risks -- Managing Risks Early -- Summary -- Endnotes -- Index
N2  - This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences
UR  - https://ebookcentral.proquest.com/lib/buse-ebooks/detail.action?docID=227437
ER  -