TY  - BOOK
AU  - Van Looy,Bart
AU  - Gemmel,Paul
AU  - Van Dierdonck,Roland
TI  - Services management: an integrated approach 
SN  - 027367353X (pbk)
PY  - 2003///
CY  - Harlow
PB  - Financial Times Prentice-Hall
KW  - Service industry
KW  - management
N1  - Includes bibliographies
ER  -