TY  - BOOK
AU  - Hoyle,David
TI  - Quality management essentials
SN  - 9780750667869 (pbk.)
PY  - 2007///
CY  - Oxford, Burlington, MA
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Total quality management
KW  - ISO 9000 Series Standards
N1  - Includes bibliography
ER  -