TY  - BOOK
AU  - Gallery,Michael E.
AU  - Carey,Stephen C.
TI  - Outcomes, Performance, Structure (OPS): Three Keys to Organizational Excellence
AV  - HD62.15 -- .G354 2014eb 
U1  - 658.4013 
PY  - 2013///
CY  - Milwaukee
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Electronic books
N1  - Intro -- Title page -- CIP data -- Contents -- Figures and Tables -- Foreword -- Chapter 1 Keys to Excellence -- Introduction -- OPS: Outcomes, Performance and Structure -- Summary -- Chapter 2 Outcomes and Backwards Thinking -- Pre-Assessment -- Chapter Overview -- A Systems Approach to Organizational Problem Solving -- Backwards Thinking -- Outcome Planning: Describing What Should Be -- Outcome Evaluation -- Chapter 3 Defining Performance: Strategies for Success -- Pre-Assessment -- Chapter Overview -- Some Definitions of Terms -- Development of Strategies -- Proper Strategy Selection -- Strategy Selection -- Baldrige Criteria Suggestions and Questions -- Chapter 4 Evaluating Strategies -- Pre-Assessment -- Chapter Overview -- Creating an Operational Plan -- Staff Analysis -- Summary -- Baldrige Criteria Suggestions and Questions -- Chapter 5 Managing the Organization's Portfolio of Activities -- Pre-Assessment -- Chapter Overview -- Developing an Organizational Activity Portfolio -- Managing the Activity Portfolio -- Quadrant Analysis -- Summary -- Baldrige Criteria Suggestions and Questions -- Chapter 6 Creating the Right Structure for Organizational and Human Performance -- Pre-Assessment -- Chapter Overview -- Organizational Performance -- Functional Unit Performance -- Individual Performance -- Managing Conditions -- Managing Consequences -- Pay for Performance -- Summary -- Baldrige Criteria Suggestions and Questions -- Chapter 7 Ensuring Proper and Effective Feedback -- Pre-Assessment -- Chapter Overview -- Elements of Effective Feedback -- Summative Evaluation -- Formative Evaluation -- Summary -- Baldrige Criteria Suggestions and Questions -- End Notes -- Index
UR  - https://ebookcentral.proquest.com/lib/buse-ebooks/detail.action?docID=3002516
ER  -