TY  - BOOK
AU  - Staff,American Society for Quality
AU  - Duffy,Grace
TI  - The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships
SN  - 9780873898805
AV  - TS156.Q3 -- .A877 2013eb 
U1  - 658.5 
PY  - 2013///
CY  - Milwaukee
PB  - ASQ Quality Press
KW  - Quality assurance
KW  - Quality control
KW  - Electronic books
N1  - The ASQ Quality Improvement Pocket Guide -- Copyright -- Foreword -- Introduction -- Acknowledgements -- Part I History and Concepts -- WHAT IS MEANT BY "QUALITY"? -- HISTORY OF QUALITY -- CONCEPTS -- QUALITY MODELS AND SYSTEMS -- BENEFITS OF QUALITY -- Part II Quality Improvement Tools -- AFFINITY DIAGRAM -- ARROW DIAGRAM or ACTIVITY NETWORK DIAGRAM (AND) -- AUDITING -- BENCHMARKING -- BRAINSTORMING -- CAUSE-AND-EFFECT DIAGRAM -- CHECK SHEET -- CONTROL CHART -- COST OF QUALITY -- DECISION MATRIX -- FIVE WHYS -- FLOWCHART -- FORCE-FIELD ANALYSIS -- HISTOGRAM -- MULTIVOTING -- NOMINAL GROUP TECHNIQUE -- PARETO CHART -- PICK MATRIX -- RELATIONS DIAGRAM (INTERRELATIONSHIP DIGRAPH) -- RUN CHART -- SCATTER DIAGRAM -- TREE DIAGRAM -- Part III Customer-Supplier Relationships -- CUSTOMERS -- SUPPLIERS -- SUPPLIER FEEDBACK -- Conclusion -- Additional Reading -- Appendix -- End Notes
N2  - Basic quality at a size and price that are easy on your pocket!. This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what "quality" is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what's described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division's Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers
UR  - https://ebookcentral.proquest.com/lib/buse-ebooks/detail.action?docID=1884177
ER  -