Intro -- Contents -- Acknowledgements -- Notes on Data and Transcription -- Part I: Describing Workplace Discourse -- 1. What is Workplace Discourse? -- 1.1 Introduction -- 1.2 Workplace, institutional, professional and business discourse -- 1.3 Communities of practice and discourse communities -- 1.4 Approaches to analysing workplace discourse -- 1.5 Where does workplace discourse occur? -- 1.6 Workplace discourse in a changing world -- 1.7 Outline of the book -- 2. Workplace Genres: Activities and Texts in Workplace Discourse -- 2.1 Introduction -- 2.2 Recurring or widespread genres in the workplace -- 2.3 The use of genres within organizations -- 2.4 Conclusion -- 3. What Can a Corpus Tell Us about Workplace Discourse? -- 3.1 Introduction -- 3.2 Overview of relevant corpora -- 3.3 Lexico-grammar of the workplace -- 3.4 Pragmatic features -- 3.5 Corpus and genre -- 3.6 Discussion and conclusion -- 4. Working Together and Getting People to Do Things: Directives, Procedural Discourse and Training -- 4.1 Introduction -- 4.2 Previous studies of directives -- 4.3 A corpus-informed study of procedural workplace discourse -- 4.4 Directives in transactional and collaborative talk -- 4.5 Solidarity and involvement strategies in procedural talk involving training -- 4.6 Training, apprenticeship and workplace learning -- 4.7 Conclusion -- Part II: Issues and Applications in Workplace Discourse -- 5. Relationships at Work: Relational Talk and Humour -- 5.1 Introduction -- 5.2 'Work' done through relational talk -- 5.3 The role of relational talk within a community of practice -- 5.4 Humour -- 5.5 Humour and workplace culture -- 5.6 Humour in the ABOT Corpus -- 5.7 Conclusion -- 6. Communicating across Cultures: English as an International Language of Work -- 6.1 Introduction -- 6.2 English as a lingua franca.

6.3 English as an international language in business -- 6.4 Relational language in lingua franca workplace and business interactions -- 6.5 English in the multi-ethnic workplace -- 6.6 Discussion and conclusion -- 7. Applying Research: Teaching Workplace Discourse -- 7.1 Introduction -- 7.2 Research-based consultancy -- 7.3 Training and teaching -- 7.4 Using insights from research for teaching and teacher training -- 7.5 Conclusion -- Appendix I: Adhesive Labels -- Appendix II: Sample Activities -- Notes -- References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Y -- Z.

Workplace Discourse provides an overview of the rapidly developing field of spoken and written workplace interaction, taking a fresh perspective on research methods and key issues in the field.. It examines discourse in a wide variety of workplace contexts using both genre analysis and a corpus-driven approach. The book draws on Koester's previous research, but examines the current state of workplace discourse more widely. It provides a descriptive account of the linguistic characteristics of workplace discourse within their social and organizational contexts, with illustrative extracts from real texts and naturally occurring spoken interactions. It showcases specific issues at the forefront of current research and practice in this area: the use of English as a lingua franca, the importance of relationship building and the teaching applications of research.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.