Six Sigma in HR Transformation : Achieving Excellence in Service Delivery.

By: Albeanu, MirceaContributor(s): Hunter, Ian | Albeanu, Mr Mircea | Hunter, Mr IanMaterial type: TextTextSeries: Gower HR Transformation SerPublisher: Farnham : Routledge, 2010Copyright date: ©2010Description: 1 online resource (143 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9780566091650Subject(s): Consumer satisfaction -- Statistical methods | Service industries -- Quality controlGenre/Form: Electronic books.Additional physical formats: Print version:: Six Sigma in HR Transformation : Achieving Excellence in Service DeliveryDDC classification: 658.562 LOC classification: HD9980.5 -- .A43 2010ebOnline resources: Click to View
Contents:
Cover -- Contents -- List of Figures -- List of Tables -- 1 Introduction -- The evolution of Six Sigma -- A statistical metric -- A quality management metric -- A philosophy of quality and corporate culture -- Six Sigma in services -- Six Sigma in HR transformation -- 2 Six SigmaTeams, Projects and Techniques -- Six Sigma projects and activities -- Six Sigma tools and techniques -- 3 Six Sigma Methodologies -- Define -- Measure -- Analyse -- Improve -- Control -- 4 Lessons Learned from Delivering High Impact Six Sigma Projects -- 1. Choose the right people -- 2. Train, mentor and inspire the team -- 3. Leverage technology -- 4. Measure what needs to be measured -- 5. Test and prove the hypotheses -- 6. Be aware of possible errors -- 7. Set SMART objectives/realistic scope -- 8. Manage change effectively -- 9. Get leadership commitment -- Appendix 1 Example Project Charter -- Appendix 2 Software Packages Used for Six Sigma Projects -- Appendix 3 List of Useful Statistical Formulas -- Further Reading.
Summary: This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years. The Gower HR Transformation Series uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. Together, the eight titles create a definitive guide from one of the leading specialist HR transformation consultancies.
Tags from this library: No tags from this library for this title. Log in to add tags.
    Average rating: 0.0 (0 votes)
No physical items for this record

Cover -- Contents -- List of Figures -- List of Tables -- 1 Introduction -- The evolution of Six Sigma -- A statistical metric -- A quality management metric -- A philosophy of quality and corporate culture -- Six Sigma in services -- Six Sigma in HR transformation -- 2 Six SigmaTeams, Projects and Techniques -- Six Sigma projects and activities -- Six Sigma tools and techniques -- 3 Six Sigma Methodologies -- Define -- Measure -- Analyse -- Improve -- Control -- 4 Lessons Learned from Delivering High Impact Six Sigma Projects -- 1. Choose the right people -- 2. Train, mentor and inspire the team -- 3. Leverage technology -- 4. Measure what needs to be measured -- 5. Test and prove the hypotheses -- 6. Be aware of possible errors -- 7. Set SMART objectives/realistic scope -- 8. Manage change effectively -- 9. Get leadership commitment -- Appendix 1 Example Project Charter -- Appendix 2 Software Packages Used for Six Sigma Projects -- Appendix 3 List of Useful Statistical Formulas -- Further Reading.

This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years. The Gower HR Transformation Series uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. Together, the eight titles create a definitive guide from one of the leading specialist HR transformation consultancies.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

There are no comments on this title.

to post a comment.

Powered by Koha