Cover -- Contents -- List of Boxes -- List of Tables -- List of Figures -- Foreword -- Preface -- List of Abbreviations -- Acknowledgements -- About the Authors -- PART 1: WHAT IS WRONG WITH HEALTHCARE -- 1 Setting the Stage: An Overview of Healthcare -- 2 Risk and the Harm Caused by Healthcare -- 3 Healthcare: A Dysfunctional System -- 4 Naming, Blaming and Shaming -- PART 2: UNDERSTANDING THE BASICS -- 5 Human Error and Complex Systems -- 6 Knowing What to Do -- 7 Ethics, Professional Behaviour and Regulation -- PART 3: WHAT TO DO WHEN THINGS GO WRONG -- 8 When Things Go Wrong: Looking After the People Involved -- 9 When Things Go Wrong: Preventing a Recurrence -- PART 4: PREVENTING THINGS FROM GOING WRONG -- 10 Getting the Best Out of People -- 11 Getting the Best Out of the System -- 12 Where to Now? -- APPENDICES -- Appendix I: Preferred Terms and Definitions for Key Safety and Quality Concepts -- Appendix II: Public Expenditure on Healthcare in Selected Countries -- Appendix III: Risk Matrix -- Appendix IV: Evidence-Based Medicine: Sources of Information -- Appendix V: International Code of Medical Ethics -- Appendix VI: Jonsen's Ethics Framework -- Appendix VII: Severity Assessment Code (SAC) -- Appendix VIII: The Advanced Incident Management System (AIMS) -- Appendix IX: Soft Systems Methodology (SSM) -- Appendix X: Sources of Information for Patients -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W.

A single coherent source of information on the various interlinking domains of patient safety, litigation and ethical behaviour, based on accounts of real-life situations and intended for all healthcare students, specialists and administrators.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.