Intro -- Contents -- Foreword by Robert Galliers -- Foreword by Lai Kim Fatt -- Preface -- Acknowledgements -- List of Contributors -- Case 1: Infosys Technologies Limited, India RaviShankar Mayasandra -- Company Background -- Business Model -- The History -- Knowledge Management at Infosys Technologies -- Early Strategies - The Body of Knowledge (BoK) Documents -- Evolving toward Formal KM -- The Web-based BoK System and the Process Assets System -- People Knowledge Map (PKM) -- Drivers of Formal KM -- Planning for KM - The Knowledge Management Maturity (KMM) Model -- Knowledge Management Systems (KMS): Kshop -- KM Related Rewards Program -- Drawing Benefits from Organization-wide KM - An Evolving Process -- Organization-wide KM - The Challenges -- Coping with the Challenges of Implementing a KM Strategy -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Motivations and Case Objectives -- Methodology -- Teaching Suggestions -- Case 2: NCS Private Limited, Singapore Anand Ramchand -- Company Background -- From Government to Commercial Services -- Knowledge Management in NCS: An Overview -- The Provision of IT Services and Solutions -- Knowledge XPress - The Development of an Organizational KMS -- Rolling Out and Refining Knowledge XPress -- Toward a Social and Technical Approach -- Communities of Practice -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Motivations and Case Objectives -- Methodology -- Teaching Suggestions -- Case 3: Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges Celeste Ng -- Company Background -- Maintenance Department and Management -- Maintenance Activities from CA's Clients and IT Staff: Process -- Managing Support Package: Process -- Upgrade: An Overview -- Managing Upgrade: Business Case and the Project -- Concluding Remarks -- Discussion Questions.

Teaching Notes -- Motivations and Objectives -- Teaching Suggestions -- Case 4: UNI, Singapore Sathish Sritharan -- Introduction -- SAP Implementation Background in UNI -- The SAP Time Management (TM) Module -- Project Plan -- Project Preparation Phase -- Business Blueprint Phase -- Realization Phase -- Final Preparation Phase -- Go-Live and Support Phase -- Post-Implementation Phase -- Stakeholder Descriptions: Project Management Team -- Steering Committee -- Project Managers -- User Lead -- Human Resources Department Users (HRD Users) -- Human Resources Department IT Officer (HRD-IT) -- SAP Lead Consultant (SAP-LC) -- Development Team -- Computer Department Staff (HCD-IT) -- Stakeholder Descriptions: Other Stakeholders -- Policy Makers -- University Staff -- Discussion Questions -- Teaching Notes -- Classroom Management -- Case 5: Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) Calvin Chan -- Background -- The General Environment for Change -- The Beginning of Change -- The Partners -- The System -- The Publicity -- The Launch -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Motivations and Case Objectives -- Methodology -- Teaching Suggestions -- Case 6: The Infocomm Development Authority Of Singapore (IDA) Eric Lim -- Background -- The National I.T. Literacy Program -- Knowledge Collaboration in Strategic Partnerships -- Barriers in Knowledge Sharing within E-government Initiatives -- Resolving Barriers in Knowledge Sharing -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Motivation and Case Objectives -- Methodology -- Case 7: Supreme Court Registry Office of South Korea (SCRO) Hyun Jeong Kim Yasmin Merali Jimmy Huang -- Organizational Background -- Rationale behind the Initiation of the e-Government Project at the SCRO -- Strategic Directions -- Project Structure.

Initial Effects of Implementation -- Challenges Faced by the SCRO during Implementation -- Changes and Benefits Introduced by Project Implementation -- For the Administration Division -- For the Correction and Investigation Division -- For the Public Access Division -- For District and Local Branches -- Beyond the SCRO -- For the Public -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Abstract -- Motivations and Case Objectives -- Methodology -- Teaching Suggestions -- Case 8: Inland Revenue Authority of Singapore (IRAS) Tan Chee Wee -- Background -- Evolution of the e-Filing System -- Phase I: Digitizing Taxpayers' Information -- Phase II: Automating Organizational Business Processes -- Phase III: Developing the Phone-filing System -- Phase IV: Designing the e-filing System -- Phase V: Maintaining and Improving the e-filing System -- Phase VI: Extending e-filing services -- Concluding Remarks -- Discussion Questions -- Teaching Notes -- Motivation and Case Objectives -- Methodology.

This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management,and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.