Service Quality : A Global Perspective.

By: Tax, SteveMaterial type: TextTextSeries: International Journal of Service Industry ManagementPublisher: Bradford : Emerald Publishing Limited, 2003Copyright date: ©2003Description: 1 online resource (96 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781845445003Subject(s): Industrial management | Service industries -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Service Quality : A Global PerspectiveDDC classification: 658.8 LOC classification: HD9980.5 -- .S47 2003ebOnline resources: Click to View
Contents:
Contents -- Abstracts and keywords -- Introduction -- Managing the transition from products to services -- Linking service to profit -- Theatrical service experiences -- Hierarchical representation of satisfactory consumer service experience -- Customer complaining behaviour in technology-based service encounters -- The role of quality practices in service organizations -- Book review.
Summary: The 8th Quality in Services Conference (QUIS 8) hosted by the Faculty ofBusiness at the University of Victoria had as its core theme "Service Quality: AGlobal Perspective". This theme was chosen for the following reasons:. This edition of the conference represented the first time in QUIS's richhistory that the conference was held outside of its US and Swedish roots.
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Contents -- Abstracts and keywords -- Introduction -- Managing the transition from products to services -- Linking service to profit -- Theatrical service experiences -- Hierarchical representation of satisfactory consumer service experience -- Customer complaining behaviour in technology-based service encounters -- The role of quality practices in service organizations -- Book review.

The 8th Quality in Services Conference (QUIS 8) hosted by the Faculty ofBusiness at the University of Victoria had as its core theme "Service Quality: AGlobal Perspective". This theme was chosen for the following reasons:. This edition of the conference represented the first time in QUIS's richhistory that the conference was held outside of its US and Swedish roots.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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