Preliminaries -- Contents -- Foreword -- Fear Undermines Decision Making -- Hopes Stimulate Great Results -- The Practical Ten Step Process Is the Key to Positive Change -- When to Use This Process -- How Long Will It Take -- Putting the Process into Play -- How to Use Each Step and Gain Practical Value -- Enlist Everyone: Invite Hidden Talent as Well as Visible Talent and Avoid Creating Enemies -- Discover Shared Hopes Multiply Your Prospects for Success -- Uncover the Real Issues Listen to Thoughts and Feelings -- Identify All Options: See the Whole Tree Before You Go out on a Limb -- Gather the Right Information: Look Through the Lens of Your Hopes -- Get Everything on the Table: 100 Percent Information, Zero Percent Debate -- Write Down Choices That Support Shared Hopes: Take the Guesswork out of Decisions -- Map Solutions See Clear Results -- Look Ahead Be Prepared with Alternatives -- Stay Charged Up Celebrate Results and Renew Your Hopes -- Don't Have Time Try the 30 Minute Miracle -- Not in Charge Employ Persuasive Techniques -- No Guide Follow the Self Directed Process -- Very Large Group? Solve Problems the Way You Play the Accordion -- Can't Get Everyone Together Be an E Team -- Stuck Dissolve Old Differences and Build Trust -- Epilogue Be an Agent of Hope in a Fearful World -- Appendix A The Ten Step Improvement Checklist -- Bibliography -- Index -- About the Author.

The secret to getting people to solve difficult problems together? Hope.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.