Cover -- Half-title -- Series-title -- Title -- Copyright -- Contents -- Preface -- 1 Technology and social action -- 1.1 Computers and situated conduct -- 1.2 Technological innovation and collaborative work -- 1.3 Naturalistic studies of work and technology -- 1.4 Technologies and social interaction -- 1.5 A note on an analytic orientation -- 1.6 Observing a case -- 1.7 Summary -- 2 Documents and professional practice: 'bad' organisational reasons for 'good' clinical records -- 2.1 Introduction -- 2.2 The traditional medical record card -- 2.3 The mapping of category items -- 2.4 Descriptive economies: interclass defeasibility -- 2.5 The description as a whole -- 2.6 Intra-entry defeasibility -- 2.7 The computerisation of clinical records in general practice -- 2.8 Some unanticipated consequences of the system -- 2.9 Medical records and the interaction between patient and doctor -- 2.10 Formalising the 'informal' -- 2.11 Discussion -- 3 Animating texts: the collaborative production of news stories -- 3.1 Introduction -- 3.2 The setting -- 3.3 Giving voice to the news -- 3.4 Apostrophic readings -- 3.5 Viewing stories together -- 3.6 Forestalling a rendition -- 3.7 Discussion: texts in interaction -- 4 Team work: collaboration and control in London Underground line control rooms -- 4.1 Introduction -- 4.2 The technology in the control room -- 4.3 Assessing the service -- 4.4 'Monitoring' and discriminating action -- 4.5 Rendering activities visible -- 4.6 The production of convergent activities -- 4.7 The co-ordination and mutual visibility of conduct -- 4.8 Technology and collaboration in action -- 5 The collaborative production of computer commands -- 5.1 Introduction -- 5.2 The setting: scheduling trains and dealing with problems on the line -- 5.3 Transforming calls into commands -- 5.4 Discriminating calls' relevancies.

5.5 Concurrent participation in multiple activities -- 5.6 The collaborative production of a command -- 5.7 Intervention -- 5.8 Discussion -- 6 'Interaction' with computers in architecture -- 6.1 Introduction -- 6.2 Technologies in architectural work -- 6.3 The manipulation of objects -- 6.4 Navigating the design: preserving coherence -- 6.5 Interweaving resources -- 6.6 Discussion -- 7 Reconfiguring the work space: media space and collaborative work -- 7.1 Introduction -- 7.2 Organisational form and technical innovation -- 7.3 Disembodied conduct -- 7.3.1 Observations and findings -- 7.3.2 Looking through technology -- 7.3.3 Talk and visual conduct -- 7.3.4 Gestural insignificance -- 7.4 Enriching the work space -- 7.4.1 Reconfiguring media space -- 7.4.2 Preliminary designs: multiple target video (MTV-I and MTV-II) -- 7.5 Summary -- 8 Organisational interaction and technological design -- 8.1 Introduction -- 8.2 Interaction and organisational conduct -- 8.3 The analysis of workplace activities and the design of technology -- 8.3.1 London Underground: collaboration and control -- 8.3.2 Supporting consultative practice -- 8.4 Methods, cases and design -- 8.5 Summary -- References -- Index.

This book examines the way complex systems affect interaction at work through video-based field studies.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.