Measuring Governance and Service Delivery in Safety Net Programs [electronic resource] / Gloria M Rubio.
Material type:
TextSeries: Social Protection and Labor Discussion Papers | World Bank e-LibraryPublication details: Washington, D.C. : The World Bank, 2011Subject(s): Accountability | Accounting | Administrative Procedures | Bureaucracy | Cash Transfers | Civil Service | Consensus | Constituencies | Corruption | Cost-Effectiveness | Crime | Data Collection | Decentralization | Decision Making | Disclosure | Discrimination | Financial Management | Good Governance | Governance | Governance Indicators | Human Rights | Income Distribution | Inflation | Legal Framework | Legislation | Local Government | Mass Media | Money Laundering | National Governance | Performance Evaluation | Political Economy | Private Sector | Public Sector | Public Sector Development | Public Service Delivery | Quality Control | Risk Management | Social Development | Social Insurance | Social Protections and Labor | Transparency | VotingOnline resources: Click here to access online Abstract: This paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policy and performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.
This paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policy and performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.
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