Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck.

Contributor(s): Van Looy, Bart | Gemmel, Paul | Van Dierdonck, RolandMaterial type: TextTextPublication details: Harlow : Financial Times Prentice-Hall, 2003Edition: 2nd. edDescription: 529p. : illISBN: 027367353X (pbk)Subject(s): Service industry -- management
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Open shelves collection 		HD 9980.5 SER (Browse shelf (Opens below)) Available BK0004055

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