Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Acknowledgments -- Prologue Wide Awake and Dreaming -- Comment Setting the Stage -- Part I. Citizenship and Governance -- Story Transforming Citizenship -- Comment Citizenship and Governance in Twenty-first-Century America -- Story Transforming Citizenship and Governance -- Part II. Theory and Practice -- Story Theory-Informed Practice and Practice-Informed Theory -- Comment Theory and Practice -- Story Critical Theory in Action -- Part III. Transforming Institutions -- Story Transforming Bureaucracy -- Comment Transforming Institutions -- Story Transforming Institutions: Insider/Outsider -- Part IV. Transforming People -- Comment To Be of Use -- Story Doing What It Takes to Be of Use -- Comment Making Meaning: Doing Your Own Work -- Epilogue Transformational Public Service in the Public Interest -- Glossary -- Bibliography -- Index -- About the Authors.

Everyone who aspires to more effective public service should read this book. It provides a compelling antidote to the managerial focus of theory and practice in public administration. Written with the aim of inspiring and rekindling a mission for public service, Transformational Public Service weaves together theory and stories from actual practice to show that public service can (and does) advance the goals of democracy, inclusiveness, and social and economic justice. Eight practitioners from government and non-governmental organizations at all levels - from the street to the executive office - tell their personal stories of transformational public service. Theory, poetry, and popular culture references are woven around the stories. Both students and practitioners will discover new ways of thinking in this book that will enable them to transform their own administrative practices. As the authors note in their prologue: "As we listened to these stories, we heard people say that public service can be and is transformational (transforms institutions, practices, and people's lives and experiences) in ways that serve democracy, engagement, and social and economic justice. The public service they practice is collaborative, humanistic, emancipatory, inclusive, and diverse.".

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.