The ASQ Quality Improvement Pocket Guide : Basic History, Concepts, Tools, and Relationships.

By: Staff, American Society for QualityContributor(s): Duffy, GraceMaterial type: TextTextPublisher: Milwaukee : ASQ Quality Press, 2013Copyright date: ©2013Edition: 1st edDescription: 1 online resource (79 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9780873898805Subject(s): Quality assurance | Quality controlGenre/Form: Electronic books.Additional physical formats: Print version:: The ASQ Quality Improvement Pocket Guide : Basic History, Concepts, Tools, and RelationshipsDDC classification: 658.5 LOC classification: TS156.Q3 -- .A877 2013ebOnline resources: Click to View
Contents:
The ASQ Quality Improvement Pocket Guide -- Copyright -- Foreword -- Introduction -- Acknowledgements -- Part I History and Concepts -- WHAT IS MEANT BY "QUALITY"? -- HISTORY OF QUALITY -- CONCEPTS -- QUALITY MODELS AND SYSTEMS -- BENEFITS OF QUALITY -- Part II Quality Improvement Tools -- AFFINITY DIAGRAM -- ARROW DIAGRAM or ACTIVITY NETWORK DIAGRAM (AND) -- AUDITING -- BENCHMARKING -- BRAINSTORMING -- CAUSE-AND-EFFECT DIAGRAM -- CHECK SHEET -- CONTROL CHART -- COST OF QUALITY -- DECISION MATRIX -- FIVE WHYS -- FLOWCHART -- FORCE-FIELD ANALYSIS -- HISTOGRAM -- MULTIVOTING -- NOMINAL GROUP TECHNIQUE -- PARETO CHART -- PICK MATRIX -- RELATIONS DIAGRAM (INTERRELATIONSHIP DIGRAPH) -- RUN CHART -- SCATTER DIAGRAM -- TREE DIAGRAM -- Part III Customer-Supplier Relationships -- CUSTOMERS -- SUPPLIERS -- SUPPLIER FEEDBACK -- Conclusion -- Additional Reading -- Appendix -- End Notes.
Summary: Basic quality at a size and price that are easy on your pocket!. This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what "quality" is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what's described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division's Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.
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The ASQ Quality Improvement Pocket Guide -- Copyright -- Foreword -- Introduction -- Acknowledgements -- Part I History and Concepts -- WHAT IS MEANT BY "QUALITY"? -- HISTORY OF QUALITY -- CONCEPTS -- QUALITY MODELS AND SYSTEMS -- BENEFITS OF QUALITY -- Part II Quality Improvement Tools -- AFFINITY DIAGRAM -- ARROW DIAGRAM or ACTIVITY NETWORK DIAGRAM (AND) -- AUDITING -- BENCHMARKING -- BRAINSTORMING -- CAUSE-AND-EFFECT DIAGRAM -- CHECK SHEET -- CONTROL CHART -- COST OF QUALITY -- DECISION MATRIX -- FIVE WHYS -- FLOWCHART -- FORCE-FIELD ANALYSIS -- HISTOGRAM -- MULTIVOTING -- NOMINAL GROUP TECHNIQUE -- PARETO CHART -- PICK MATRIX -- RELATIONS DIAGRAM (INTERRELATIONSHIP DIGRAPH) -- RUN CHART -- SCATTER DIAGRAM -- TREE DIAGRAM -- Part III Customer-Supplier Relationships -- CUSTOMERS -- SUPPLIERS -- SUPPLIER FEEDBACK -- Conclusion -- Additional Reading -- Appendix -- End Notes.

Basic quality at a size and price that are easy on your pocket!. This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what "quality" is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what's described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division's Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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