Intro -- Title Page -- Copyright -- Table of Contents -- Acknowledgments -- Chapter One: Introduction -- Chapter Two: What Is Office Kaizen and What Does It Do? A "Ten Thousand Foot" View -- Chapter Three: Surface Wastes … The Silent Killers -- Chapter Four: Leadership Waste and the Executive Challenge -- Chapter Five: Getting Human Nature on Your Side -- Chapter Six: The Concept of SLIM-IT and the Structure of Change -- Chapter Seven: The Lean Daily Management System -- Chapter Eight: Mentoring And Training -- Chapter Nine: The KCG 20 Keys Approach -- Chapter Ten: How to Integrate Office Kaizen with "Big Name" Tools and Approaches -- Chapter Eleven: The Lens for Focus: Metrics -- Chapter Twelve: The Realities of Implementation -- Epilogue: Two Years Later … -- Appendix A: KCG 20 Keys of Office Kaizen -- Glossary of Important Terms.

Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.