Essentials of Business Process Outsourcing. (Record no. 43804)
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| fixed length control field | 04665nam a22004813i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC227437 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181121144523.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181113s2005 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780471727125 |
| -- | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9780471709879 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC227437 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL227437 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr10114211 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaONFJC)MIL25513 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)228124471 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD2365.D84 2005 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/058 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Duening, Thomas N. |
| 245 10 - TITLE STATEMENT | |
| Title | Essentials of Business Process Outsourcing. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Hoboken : |
| Name of publisher, distributor, etc | John Wiley & Sons, Incorporated, |
| Date of publication, distribution, etc | 2005. |
| 264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | ©2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (242 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Essentials Ser. ; |
| Volume number/sequential designation | v.34 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Intro -- Essentials of Business Process Outsourcing -- Contents -- Preface -- Acknowledgments -- Chapter 1: The BPO Revolution -- Overview -- BPO Defined -- BPO: A Sociotechnical Innovation -- Driving Factors -- BPO Types -- A Strategic Question: To BPO or Not to BPO? -- Summary -- Endnotes -- Chapter 2: Identifying and Selecting the BPO Opportunity -- BPO Project Team Structure -- Six-Step Process -- Step 1: Establish a BPO Analysis Team -- Step 2: Conduct a Current-State Analysis -- Step 3: Identify Core and Noncore Activities -- Step 4: Identify BPO Opportunities -- Step 5: Model the BPO Project -- Step 6: Develop and Present the Business Case -- Summary -- Endnotes -- Chapter 3: Identifying and Managing the Costs of BPO -- Total Cost Management -- Financial Costs -- Implementation-Phase Costs -- Transition-Phase Costs -- Operational-Phase Costs -- Strategic Costs -- Applying the TCM Model -- Summary -- Endnotes -- Chapter 4: Vendor Selection and Contracting -- Identifying and Selecting the Right Vendor -- Step 1: Appoint a Vendor Selection Team -- Step 2: Establish Qualifications -- Step 3: Develop a Long List -- Step 4: Request for Information -- Step 5: Request for Proposals -- Step 6: Evaluate the Proposals -- Step 7: Select a Short List -- Step 8: Select the Vendor -- Negotiating BPO Contracts -- Terms of the Contract -- Summary -- Endnotes -- Chapter 5: Managing BPO-Related Change -- Changes and Challenges Facing the BPO Organization -- BPO Project Management Plan -- General Principles of Change Management -- Fundamental Characteristics of the BPO Project -- BPO Relationship Success Factors -- Relationship Risk Factors -- Summary -- Endnotes -- Chapter 6: Infrastructure Considerations and Challenges -- Hardware Infrastructure -- Software Infrastructure -- Knowledge Infrastructure -- Training and Support Infrastructure -- Summary. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Endnotes -- Chapter 7: Business Risks and Mitigation Strategies -- Human Capital Risks -- Project Risks -- Intellectual Property Risks -- Legal Risks -- Vendor Organizational Risks -- Value Risks -- Force Majeure Risks -- Managing Risks Early -- Summary -- Endnotes -- Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Contracting out. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Click, Rick L. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| Main entry heading | Duening, Thomas N. |
| Title | Essentials of Business Process Outsourcing |
| Place, publisher, and date of publication | Hoboken : John Wiley & Sons, Incorporated,c2005 |
| International Standard Book Number | 9780471709879 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Essentials Ser. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/buse-ebooks/detail.action?docID=227437">https://ebookcentral.proquest.com/lib/buse-ebooks/detail.action?docID=227437</a> |
| Public note | Click to View |
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