21st century business customer service / (Record no. 15942)

000 -LEADER
fixed length control field 00552cam a22001932 4500
001 - CONTROL NUMBER
control field 0000019994
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190218085920.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131007e xxa 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780538494229 (pbk)
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Humphrey, Doris D.
9 (RLIN) 17957
245 10 - TITLE STATEMENT
Title 21st century business customer service /
Statement of responsibility, etc Doris D. Humphrey.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Australia :
Name of publisher, distributor, etc South-Western/Cengage,
Date of publication, distribution, etc c2011.
300 ## - PHYSICAL DESCRIPTION
Extent 182 p. :
Other physical details ill.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 17958
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 131007
942 00 - ADDED ENTRY ELEMENTS (KOHA)
Classification part 5415.5
Item part HUM
Call number prefix HF
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Inventory number Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type Copy number
          Main Library Main Library Open shelves collection 08/25/2015 2013/1192 1 HF 5415.5 HUM BK0029563 09/19/2019 08/22/2019 08/25/2015 Books  
          Main Library Main Library Open shelves collection 08/25/2015 2013/1193 2 HF 5415.5 HUM BK0030470 08/21/2019 07/22/2019 08/25/2015 Books c. 2

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