Wood, Gill.
Customer communications in marketing 2001-2002 / Gill Wood. Gill Wood. - Oxford : Butterworth - Heinemann, 2001. - 230p. : ill. - The Chartered Institute of Marketing .
Includes bibliography.
0750653035 (pbk) :
Communication in marketing.
Business communications.
Customer relations.
Customer services.
Customer communications in marketing 2001-2002 / Gill Wood. Gill Wood. - Oxford : Butterworth - Heinemann, 2001. - 230p. : ill. - The Chartered Institute of Marketing .
Includes bibliography.
0750653035 (pbk) :
Communication in marketing.
Business communications.
Customer relations.
Customer services.